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The custom form cannot be opened. Outlook will use an Outlook form instead.

 

“The custom form cannot be opened. Outlook will use an Outlook form instead. The form required to view this message cannot be displayed.  Contact your administrator.”

We’ve been messing with custom forms in Microsoft Outlook and Microsoft Exchange lately. I had one user who tried openning a custom form in Microsoft Outlook 2007 and they received the error message below

CustomFormError

The fix for this was actually very simple.  Below are the steps that solved our issue.

  1. Open Outlook 2007
  2. Click Tools at the top
  3. Scroll down and click Options
  4. Click Other tab
  5. Click Advanced Options button
  6. Click Custom Forms button
  7. Click Manage Forms button
  8. Cick Clear Cache button
  9. Close out of everything except Outlook and you should be good to go!

This entry was posted on November 2, 2009 at 11:38 am and is filed under Microsoft Outlook. You can follow any responses to this entry through the RSS 2.0 feed.

12 Responses to The custom form cannot be opened. Outlook will use an Outlook form instead.

  1. Pete Daggett on February 13, 2011 at 9:20 pm

    Thanks!

  2. BG on March 18, 2011 at 10:23 am

    Thanks. This seemed to help with Outlook 2010 as well.

  3. Outlook Custom Forms error on March 30, 2011 at 2:54 pm

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  4. lars on June 16, 2011 at 8:45 am

    Genious

  5. Clarks on June 27, 2011 at 1:39 am

    Thank You!

  6. cuber on July 27, 2011 at 2:21 pm

    Thanks for your posting, and it solved the issue…

  7. Mary on July 28, 2011 at 1:22 am

    So easy! Thank you!

  8. Se`1 on October 2, 2011 at 10:10 pm

    Thank you.

  9. mayavi on October 13, 2011 at 4:58 am

    This option did not work for me

  10. Andy Boyce on November 17, 2011 at 12:41 am

    Nice one – sorted problem in seconds flat. Thanks very much.

  11. mjc on December 13, 2011 at 10:50 am

    Thanks, This worked for me. Very useful.

  12. Markus on February 28, 2012 at 8:50 am

    Thanks, this worked for me!

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