Microsoft Outlook Attachment “Cannot create file” error message

Had a user call and complain….seriously….they were PISSED

Somehow they were not able to save or open an email attachments in Outlook 2007. They kept receiving the error below

“Cannot create file: filename.extension. Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.”

I Google’d the error and came across a fix from Microsoft’s that worked for this situation.  As ALWAYS …be careful when modifying the registry…if you don’t feel comfortable…then you don’t do it….simple as that.  Also, I am not responsible if anything goes wrong.  This solution might not work for everyone but it worked for me.

Outlook 2000 Users

1. Start->Run->type “regedit“
2. Go to the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security
3. In the right pane, double-click OutlookSecureTempFolder
4. click Modify on the Edit menu and type “c:\temp0\” in the Value data: field
5. exit registry
6. Restart your computer

Outlook 2003 Users

1. Start->Run->type “regedit“
2. Go to the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security
3. In the right pane, double-click OutlookSecureTempFolder
4. click Modify on the Edit menu and type “c:\temp0\” in the Value data: field
5. exit registry
6. Restart your computer

Outlook 2007 Users

*do the same as Outlook 2003 users except you need to start in the below registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security