Outlook 2003 red x where embedded image should be in email
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Some user was complaining to me the other day about not being able to see embedded images in Outlook 2003. I logged onto his screen and noticed a red x where the image should be. I had him forward me one of the emails and I was able to see the image just fine. I honestly didn’t care if he couldn’t see it or not since it wasn’t work-related….but…sometimes I’m a nice guy. I searched the Internet a bit and here’s the solution that worked!
- Exit out of Outlook 2003 on the machine with the issue
- Open the registry (Start->Run->type cmd->click Ok)
- Navigate and open the following registry key HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder
- Within the key…it should say something like %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\
- Highlight and delete %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\
- Close out of the registry and open Outlook 2003!
- Wooohoooo!!! All fixed!
- Posted in: TECH TIPS!
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thanks! I had 2 users with the same issue, this came in handy
No problem and thanks for visiting!
While the registry key may resolve the problem I though I would provide more details on exactly what is happening and other ways to fix the issue that do not require editing the registry.
The issue happens due to the 99 file name problem. You can not have more than 99 copies of the same file name in the folder. After it hits the 99th one it will no longer display that image anymore, ie image001 (99).jpg. This will usually happen with emails sent frequently with the same image in them. By going to the location specified in the SecureTempFolder registry key and deleting the contents everything will work again until an image with the same name hits 99 copies.
This is also a hidden file that is not viewable when logged in with the profile your trying to correct. To see the folder, type it into the address bar and it will become visible.
By creating a script that automatically purges this location you can control the problem. Otherwise it will keep reoccuring for users who view messages with the same images in them repeatedly.
The reason deleting the registry key works is because it creates a new folder the next time you login to Outlook which is empty so there is no image filename issue.
Excellent. It’s kind of weird that I came across this. My fiancee was having this problem last week and I finally gave up on it. I’ll fix it right up for her.
Thank you sooooooooooooooooooooooo………… MUCH
It was very very very very very very helpful and good sulotion
also the reason and description is verrrrrrrrrrrrry good
Thanks alot
Gee. I ran ino this problem too, but where others seem to have resolved the issue, in my case there is still a red X….
I emptied the temp internet folder, the temp OLK… folder, removed the registry key, still no cigar…
Does anyone have another option?
it works 04/01/08
I can’t even find that registry key and I still get the red x’s. Not always Wooohoooo.
That is a great fix!
Thank you very much
For people like myself whom cannot access regedit unless logged in as administrator, ntdude98’s explination is an excellent fix. This problem has been giving me the shits for about a month now
Thanks mate!
dude. that was like finally finding dental floss after 4 nights of camping! thanks for the awesome fix. why the heck can’t microsoft post that?!?
It did not fixed it
still getting the red x.
Thanks a lot!! It worked perfectly!!
No Problem Santi
Thanks, worked for me!!!
Thank you very much. You are the best man.
This is amazing….I’ve tried so many things and this worked!!!
thank you
Thanks for much for this fix.
This is a great, Thank you very much. Its really helped me lot.
Hello. I hope that someone can help me. I have the same problem, and it is very work-related, but I can´t navigate to the described HKEY. How do I do that? Thanks in advance.
Enemærke –
the instructions are a bit vague. You have to do “Start->Run->type regedit->click Ok” instead.
Other than that, if you are getting the registry editor open and you’re running in a secure environment, you might not see the key because you don’t have the proper permissions. See your n/w admin for help.
I could not navigate to the registry key. I am using windows XP professional
The fix did not work for me either. I have been able to delete the reg key, but still no dice.
Hey Dick,
Do you not have permission to navigate to the registry key or you don’t have it?
Matt,
There might be other fixes but this is what worked for me. Sorry
Thank you, the solution work! Cheers
It worked!!!!! Thank you, thank you, thank you!
glad I could help
This has worked before on a particular user’s computer here, but now she’s having the same issue and this doesn’t fix it anymore.
Thanks for the info from both TheOfficeCubicle and ntdude98. This was really starting to annoy me.
Cleaned up that temp directory and everything shows up now.
For those of you that have cleared the folder and it still isn’t working, the temp folder Outlook is using might have changed. A quick way to see what Outlook is using as your temp folder is to go to an email with a file attachment and open the attachment. Word, Excel, or PDF files work best. Then choose Save As and look at the folder name that appears by default, usually beginning with OLK…
Next, right-click Start then Explore and navigate to the following under your username: Local Settings > Temporary Internet Files. In the address bar at the top, add that default folder name you found to the end of the address (i.e. C:\Documents and Settings\11215453\Local Settings\Temporary Internet Files\OLK29A) and hit enter.
This will show you all of the temp files in that folder which you can delete. Our users go through a lot of PDF files on a daily basis, so we’ve added a shortcut to that folder to their desktop so they can easily delete the files when the folder gets full.
Thank you very much for posting. This helped immediately. I then went in and deleted everything in the temp folder also, which should help.
Brilliant!!!
After trying many other suggestions, most around what editor is associated with Outlook, without success, finally one that worked!
Thank you very much.
DC
It worked great. THANK YOU SO MUCH.
Hi there.
The part in your answer that I don´t understand is how to “navigate and open the following registry key”??? Can you tell me how to do so?
Thank you in advance.
Best regards
Dorte Enemærke
TYPO at Open the registry (Start->Run->type cmd->click Ok)
It should be Open the registry (Start->Run->type REGEDIT->click Ok)
The Red X in Outlook 2003 using MS Word as the editor has been bugging me for months! This fixed it for me! Fiiiiiinnnnaaaaalllllyy I am rid of the red x. Thanks a million! Although I had to go to start, run, regedit, Ok to begin navigating to find the setting for Temporary internet files.
BAM, it worked like a charm.
Thank you
It didn’t work for me, anything else I can try?
this fixed 1 of 2 of my problem. thanks!
now if only there’s a fix on that annoying connection problem of Outlook 2003 on a LAN.
Actually, you can delete the folder after you close Outlook, and that works too.
%userprofile% works out to be
“C:\Documents and Settings\[userID]\Local Settings\Temporary Internet Files\OLK3D\”
or at least a folder that starts with ‘OLK…’.
Delete the folder, and the image issue goes away.
Jay
worked like a charm, thanks for something that works..this has been buggin me for a while.
I’m having this issue on most of my network computers at work.
So far I have.
- Deleted the registry key
- Cleared the “Don’t download pictures….” setting
- Deleted the OLK Directory
- Deleted my entire user profile
- Switched to Rich Text
And I still have the red X or in some cases no red x, just a blank area where the picture should be.
If I forward the email the images appear. The images are all web images.
When the red x is there, If I right click download images, the images still do not appear. (They only appear when I forward / reply).
After posting my message I discovered that their is a link between Outlook and Internet Explorer. I use ISA Server and Utilize the MS Firewall Client.
Because I use the Firewall Client I disabled the Proxy server settings in my Internet Explorer. Turning on my proxy server in IE immediately fixed my Outlook Image problem.
Now everything works correctly and I can see the images.
Nice…
Thank You,
Biju Subhash
I like solutions with explanations of teh reason why a problem occurs, so I appreciate ntdude98’s explanation and now I understand why this stupid thing was happening… Microsoft creates a problem but doesn’t provide the solution… Seriously you can’t find this solution in their knowledge base…
Thanks,
Gedit
Cheers mate, I researched all sorts of fixes and techno babble, but your was succinct and worked straight away.
Thanks for saving me time at work today!
Thanks! The temp folder cleaning was the solution that worked for me. Thanks for saving my hair (I was about ready to tear it out).
Yes, it fixed the problem. Good advice. Thanks
My problem is a little different. It started, I think after deleting a virus related to EI. In the process, my default browser changed from Firefox to IE. My place holder is a small square with 3 colored dots. Is this equivalent to a “red X”? It is every where! All through my outlook e-mails. Even in Turbo Tax (I do not know what buttons mean when I have to click one. It even shows up “help & support”. I am not a pro but I have looked everywhere.
I need help and this is the best spot that I have found.
Hopeful
Harry
I do not get the “redx”, I get a square with three colored dots in it. I have outlook 2003. All that I get with an embedded picture is a big area blocked off and the above mentioned square at the top right corner.
This is also occurring in other programs such as Turbo Tax.
Hope you can help.
Harry
Hi,
It is not working for me though. I have tried your solution.
Anyone can help, pls T_T
It worked for me. Excellent stuff.
Thank you.
It worked for me but I had to reboot after editing the registry. This may be the problem for some who are having trouble with the posted fix.
It worked……. Thanks so much…………..
Nice. fixed my issue and I found a lot of items to delete and free up space. Surprising I could not find those OLK* folders when doing a full search including hidden and system files.
Thanks for posting.
you’re a legend
I was unable to reply to emails or send emails from Outlook 2003 SP3.
The registry fix solved the problem.
THANK YOU!
Thanks, this worked!!! I had two users with this problem and deleting everything in the temp folder didn’t work for one of the users. thank you thank you thank you!!!
It worked for me! Thank you so much!
This was most helpful…thanks so much!
Worked perfectly – thank you! 11/9/2009
Bunch of thanks to You My friend!!! It worked for me..
This worked awesome…thanks…this had been bugging me for months. Only comment is I didn’t hit “cmd” but “regedit” to get to the directory.
Worked great, though after reading the explaination of why this is happening, I went ahead and created a small batch file to clean the folder at every boot. To do so, navigate to the registry entry in the oriianl instructions. Double click the OutlookSecureTempFolder key and copy the entire path to the Outlook Cache folder. Now open up notepad and type in:
del /q “C:\Documents and Settings\derickson\Local Settings\Temporary Internet Files\OLKxxx\*.*”
Replace the OLKxxx with the actual name of your OLK folder. It will be different for everyone. Now save the file as ClearOutlook.CMD. You can name the file whatever you want, but make sure you change the extension to CMD. You will have to change the file type in the Save As window in Notepad to All Files. Now create a new shortcut in your Start Up folder in your Start menu. That will run it everytime your system boots and will clear out the folder.
RE: Kevin
This works, if you have tried everything else and still have the red X, go to internet options>Connections>LAN Settings>uncheck “Use a proxy server…”
that should fix it right up
Thanks Nitescan! That worked. Turned out the person who was having the problem had not run her regular maintenance in several months. Just a disc clean up might have fixed it, but I did follow your instructions and the imbedded pics are back. Note that depending on what outlook version you are on the pat will vary. I have 2007 and she has 2003 so mine had an added folder referenced of “Content.Outlook” and my folder stars wt RNBJ instead of the OLK.
Hi, I have a security server that embeds automatically pictures in e-mail messages that are sent to me automatically. In some days I receive more than 20/25 emails with 6 pictures each.
I noticed that I can open every message and see the pictures until exactly the email where the magic number of 99 pictures is reached. In that email (where I see pictures 97, 98 and 99, pictures 100, 101 and 102 are not viewable (red cross on them).
To see them I don’t need to edit the registry, I simple close Outlook 2003 and reopen. If I start viwewing the emails again, the 99 counter is in some way reset, and I can see view the pictures for another run of 99.
Since in the meantime I moved the emails that were already checked to a different folder in Outlook (most of them to the Deleted items folder), I can avoid to reopen the same emails twice.
This is more practical for me than to change the registry every time. Of course I would love to have a permanent solution, but I hope this can help somebody.
Cheers
You rock. I’ve been pulling my hair out over this one for days. Even though it is a small problem, it was damned annoying. Thanks so much for posting this.
[...] being able to see embedded images in outlook 2003. I logged onto his screen and noticed a red x …http://theofficecubicle.com/2008/02/01/outlook-2003-red-x-where-embedded-image-should-be-in-email/Tutorials-Win.com >> Outlook Gen >> Red X box in blank picture area …OL2007 on Exchange [...]